About Us

Who We Are

Referral First is a community-driven organisation based in the West Midlands, founded with a mission to eliminate the confusion, delays, and barriers many people face when seeking support services. We believe access to guidance and support should be simple, dignified, and human.
We serve individuals, families, and organisations by streamlining the referral process through our user-friendly digital platform, connecting clients to a wide network of local and national support services, professionals, and government bodies.

Our Journey

Born from real community needs, Referral First was founded by professionals and grassroots organisers who recognised the gaps in service delivery, particularly for marginalised and underserved groups. What began as a local initiative has grown into a regional solution — helping thousands access timely support across immigration,healthcare, education, employment, and more.
Through strong partnerships and digital innovation, we’ve created a seamless platform where people can book appointments, request referrals, and get connected to services in just a few clicks.

Our Vision

To become the UK’s leading community-first digital referral hub, ensuring no one is left behind when accessing support.

Our Mission

To provide a simplified, accessible, and efficient referral system where every client receives the support they need, when they need it — through trusted connections, professional guidance, and smart digital tools.
We aim to empower individuals and strengthen communities by:
– Offering fast, reliable referrals and appointments
– Building sustainable partnerships across sectors
– Providing multilingual, culturally aware support
– Creating innovative, scalable business solutions